Terms of service

1. Who can use Leitvik

Leitvik is a tool for business use. By creating an account or a workspace you confirm that you use it for your trade, business or profession and not as a consumer. If you accept these terms on behalf of a company, you confirm that you are authorised to bind it.

2. Accounts and workspaces

Each workspace has at least one owner. The owner decides who joins, which role they have (owner, admin or member) and which API tokens exist, and is responsible for what members and tokens do in the workspace.

Keep your sign-in methods and tokens secure. Tell us at hello@pharosyne.tech if you believe someone has accessed your account without permission.

3. Plans, prices and payment

Plans and prices are listed on the pricing page. Prices are charged per workspace and per month and exclude VAT or other sales taxes.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's buyer terms apply to the purchase itself.

Subscriptions renew every month until they are cancelled. The owner can cancel at any time from Billing; cancellation takes effect at the end of the period already paid. We will tell you at least 30 days in advance about any price change, which will apply from your next renewal after that date.

4. Refunds

You can ask for a full refund of any payment within 30 days of the date it was charged. The refund policy explains how.

5. Your data

The data you put in your workspace belongs to you. We process it only to provide Leitvik, as your data processor, under the data processing terms that form part of this contract.

Owners and admins can export the whole workspace as JSON from Settings at any time, and the owner can delete it. Cancelling a subscription does not delete the workspace.

6. Assistants and other tools you connect

When you connect an AI assistant or any other tool with an API token, that tool acts on your instructions and under your agreement with its provider. You choose the token's permissions and expiry. The tool's provider receives the data it reads through the token; that provider is your choice and is not one of our sub-processors.

Leitvik has no tool that sends email or messages, takes payments or manages your team. We are not responsible for the answers an assistant gives or for changes it makes with a token you have authorised; every change made with a token is recorded in the workspace activity.

7. Acceptable use

You agree not to:

• store personal data without a lawful basis, or special categories of data (health, beliefs, and similar) that a CRM does not need;
• use Leitvik for activity that is unlawful, misleading or that infringes the rights of others;
• try to access other workspaces, get around plan limits or rate limits, or probe the security of the service without our written permission;
• resell or sublicense access to Leitvik without our agreement.

8. Availability and changes to the service

We work to keep Leitvik available and secure, but during early access we do not offer a service level agreement. We may carry out maintenance and improve or change features. If we remove a feature that is essential to a plan you pay for, we will tell you in advance and you may cancel with a pro-rata refund of the unused period.

9. Liability

Our total liability under this contract is limited to the amounts you paid for Leitvik in the twelve months before the event giving rise to the claim. Neither party is liable for indirect damages, such as lost profits, lost business or lost opportunities.

These limits do not apply to fraud, wilful misconduct or gross negligence, or where the law does not allow liability to be limited.

10. Suspension and termination

We may suspend access if you seriously breach these terms, after warning you and giving you a reasonable time to fix it, unless there is an immediate risk to the security of the service or to other customers. You can stop using Leitvik and delete your workspace at any time. When the contract ends you can still export your data; if you ask us in writing, we will delete the workspace within 30 days.

11. Changes to these terms

We will notify owners by email at least 30 days before a material change to these terms takes effect. If you do not agree with the change, you can cancel before it applies.

12. Applicable law and jurisdiction

These terms are governed by Spanish law. Disputes will be heard by the courts of the place of our address stated above, unless a mandatory rule provides otherwise.